Why did I receive less than my credit amount listed?

The “Potential Credit” amount refers to the maximum credit amount you can receive for the given employee. Credits are calculated based on the total hours worked and the gross wages paid to the employee, so they can generate less than the maximum.

As a general rule of thumb, an employee must work a minimum of 120 hours in the period of a year from their start date in order to generate a credit. Your credit amount will be a percentage of their earned wages. The percentage amount will vary according to the number of hours your employee has worked.

In the case of a $9,000 credit, $4,000 will be delivered in the first year, $5,000 will be delivered in the second year. All other credits are finished after 1 year of the employee’s starting date.

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